Lesson 3 of 6
Shopping and Returns
Ask for help, sizes and prices, and return items confidently.
Shopping conversations are short, but they come with set phrases, especially for returns and exchanges, where you need to be polite but clear. In the US, returns are common and stores usually have generous policies.
LearnThe key ideas
In the store
| They say | You say |
|---|---|
| Can I help you find anything? | I'm just looking, thanks. / Yes, do you have this in a medium? |
| Would you like to try it on? | Sure, where are the fitting rooms? |
| Did you find everything okay? | Yes, thanks. |
| Would you like a bag? | No, I'm good, thanks. |
| Cash or card? | Card, please. |
Returns and exchanges
"Hi, I'd like to return this. It doesn't fit." "Could I exchange this for a different size?" "I have the receipt." "What's your return policy?"
If there's a problem: "I bought this last week and it stopped working. Can I get a refund or a replacement?"
ListenListen and repeat
- I'm just looking, thanks.Polite way to say you don't need help.
- Do you have this in a larger size?Asking for a size.
- Is this on sale?Asking about discounts.
- I'd like to return this, please.Starting a return.
AvoidCommon mistakes
SpeakShadowing practice
Press Listen, then repeat straight away, copying the speed, rhythm and tone. Say each sentence three times, then record yourself.
- Excuse me, do you have these shoes in a size nine?
- I'm just looking, thanks.
- Hi, I'd like to return this sweater. I have the receipt.
CheckQuick quiz
1. A staff member offers help, but you don't need it:
2. Natural way to ask the price:
3. "Could I exchange this?" means you want:
PracticeToday's speaking task
Act out returning an item that doesn't fit: explain the problem, show the receipt and ask for an exchange.